Skip to main content
Waters

Instrument failures with Agilent GC 6890 connected via Avocent; "EndOfRun Controller Msg" error - WKB53030

Article number: 53030

SYMPTOMS

  • Sample set is sometimes interrupted, and an instrument failure is recorded in message center
  • Event logs give no clues
  • Instrument server log shows “EndOfRun Controller Msg (Event Only - WaitProxiesComplete): 6890@3, Code 24 (not successful)”.

 

ENVIRONMENT

  • Empower 3 Feature Release 2
  • Avocent Driver: 6.0.0.3
  • Agilent GC 6890

CAUSE

Unknown (defect PCS 51486 and CRI-296)

FIX or WORKAROUND

As a workaround, change the connectivity of the Agilent GC 6890 from Avocent to the PC COM port.

ADDITIONAL INFORMATION

 

Not able to find a solution? Click here to request help.