Skip to main content
Waters

Empower 3: 2707 control panel in "Not Connected" status - WKB5112

Article number: 5112

SYMPTOMS

  • 2707 control panel in Empower3 Run Sample in status not connected

ENVIRONMENT

  • Empower 3 enterprise
  • Waters 2707 Autosampler v1.30 Driver

CAUSE

Undetermined

FIX or WORKAROUND

  1. Ensure that no analysis is running on the LAC/E.
  2. Connect to Windows of the LAC/E.
  3. Run C:\Empower\Instruments\Bin\StopACQUITYProcesses.cmd on the LAC/E. (Path might be different eg. D:\Empower\Instruments\Bin\StopACQUITYProcesses.cmd)

ADDITIONAL INFORMATION

 

Not able to find a solution? Click here to request help.