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Empower sample set is idle during run and doesn't inject - WKB49323

Article number: 49323

SYMPTOMS

  • Empower sample set sits idle at "preparing for injection"
  • Injection doesn't occur
  • No data is collected
  • Sample set remains at first injection

ENVIRONMENT

  • Empower (all versions)
  • All Empower LC systems

CAUSE

The instrument method doesn't match the system configuration.

FIX or WORKAROUND

  1. Compare the components in the instrument method to the system configuration.
  2. Add or remove system components in the instrument method to match the online system configuration.
  3. Alternatively, create a separate system configuration to match the desired instrument method.

ADDITIONAL INFORMATION

 

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