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Message fails to copy when performing project backups in Empower - WKB47681

Article number: 47681

SYMPTOMS

  • Message fails to copy when performing project backups in Empower
  • "Export spawn process failed for project" error also occurs with other projects when trying to back up
  • Errors occur when backing up to network share and local desktop 
  • Errors do not occur consistently with one project 
  • The user performing backups has the correct permissions
  • Errors occur when user is connected through one specific Citrix server

ENVIRONMENT

  • Empower Enterprise
  • Citrix

CAUSE

The issue is with the user's Citrix profile for one server. The user is able to perform backups successfully when connected to a different Citrix server.

FIX or WORKAROUND

  1. Delete the Citrix profile from the server with the issue and recreate the profile.
  2. Perform backup as normal. 

ADDITIONAL INFORMATION

 

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