The sample set report group is missing a character in the sample set name, but the sample set name field report group shows all characters - WKB47306
Article number: 47306
SYMPTOMS
- The sample name in the sample set report group in a report is missing the character "1" from the middle of the name, following an "_" character
- The sample set name field report group for the same sample set in the same report shows all characters
ENVIRONMENT
- Empower 3
CAUSE
Investigation showed that there was a control character embedded in the sample set name, which would not show as a visible character.
FIX or WORKAROUND
- Select the sample set in the project window and open Alter Sample.
- Select from the menu and Edit Sample Set Information.
- Delete the entire sample set name and then type it in again, taking care to use only acceptable characters or keys on the keyboard.
- Save the sample set changes.
- Recreate the report.
ADDITIONAL INFORMATION
- This has also been reported for processing methods, where one or two character are missing from the processing method name in the report.
- After investigation, it was determined that there was a control character within the method name, as stored in the database.
- This issue is reported as PCS# 54938 and CRI-738.
- See Web posting for more details on CRI-738 CRI-738 - Character missing in Sample Set name in Report | Waters
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