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Waters

Error message - Instrument Failure in Empower - WKB447

Article number: 447

SYMPTOMS

  • Message center shows instrument failure.
  • No other messages.

ENVIRONMENT

  • Empower 2
  • Empower 3
  • Alliance HPLC System
  • 2695 Separations Module
  • 2489 UV/Vis Detector

CAUSE

A 2475 detector is listed in the Empower "System Properties", but there is no 2475 detector physically connected to the system.

FIX or WORKAROUND

  1. Delete 2475 from the Instrument method, and then save method.
  2. Recreate new system without the 2475, and then save method.
  3. Reboot instruments and computer.

ADDITIONAL INFORMATION

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