Data buffering in Empower - WKB4325

SYMPTOMS

• Data is collected, but stays on the LAC/E box
• Recently collected data is not available to review

ENVIRONMENT

• Empower
• Empower 2
• Empower 3

CAUSE

The Waters Service on the server that houses both the database and the raw data share is not present.

FIX or WORKAROUND

IMPORTANT - read the note in the additional information section before proceeding.

1. Open a CMD prompt on the server.
2. Change the directory to Empower\Bin.
3. Type "regsvr32 watersserviceps.dll". Press Enter.
4. Type "watersservice.exe -service". Press Enter.
5. Open the list of services running on the server, and the Waters Service should now be present and started.

ADDITIONAL INFORMATION