Error: Cannot Connect to Requested Node - WKB31039
Article number: 31039
SYMPTOMS
- Citrix-based Empower user can log in but cannot access Empower nodes or systems
- Error: "Cannot Connect to Requested Node"
ENVIRONMENT
- Empower 3
- Citrix
CAUSE
The user is not a member of the relevant Domain Group.
FIX or WORKAROUND
Add the user to the appropriate Domain Group.
ADDITIONAL INFORMATION
If the connection is being made through a VPN, confirm that the VPN is connected.