Instrument failure, communication failure with ACQUITY Arc - WKB301596
Article number: 301596
SYMPTOMS
- Instrument failure
- Communication failure
- Method setup failure
- Modules not correctly populated in the WatersDHCP
- Errors occur starting or during acquisition
- Full reboot of LAC/E and modules may resolve briefly
- LAC/E also observed to show black screen be unresponsive
ENVIRONMENT
- Empower
- LAC/E
- ACQUITY Arc
CAUSE
Corp Network cable is connected to one of the ports of the Instrument LAN Ethernet bridge.
FIX or WORKAROUND
Remove the Corp Ethernet cable from the instrument LAN bridge.
ADDITIONAL INFORMATION
id301596, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPAQSM, UPARBQSM, UPARBSMFTN, UPARCH30, UPARHQSM, UPARQSM, UPARSMFTN, UPPDAARCB