ACQUITY QDa communication failure in Empower - WKB29773
Article number: 29773
SYMPTOMS
- QDa does not appear in the ACQUITY Console window
- Cannot reset the QDa from the Empower Run Samples window
- No data for the QDa in the Run Samples window
ENVIRONMENT
- Empower 3
- ACQUITY QDa Mass Detector
- Other ethernet instruments
CAUSE
Lost communication
FIX or WORKAROUND
- Open "Configure the System" from the main Empower window.
- Highlight "Nodes".
- Highlight the node that the QDa is connected to.
- Right-click on the highlighted node and choose "properties".
- Click on the "Configure DHCP" tab.
- Click the "Configure DHCP" button.
- Highlight the entry in the table for the QDa.
- Click the "Remove" button below the table.
- Power-off the QDa.
- Close all Empower windows and log out of Empower.
- Reboot the node connected to the QDa.
- Once the node reboots, power-on the QDa.
- Log in to Empower and repeat steps 1 through 6.
- Verify that the QDa is again listed in the table.
- Close all Empower windows except the main window.
- Open Run Samples and start controlling the QDa.
ADDITIONAL INFORMATION
This is only one solution for a communication failure. There may be others.
id29773, comms, QDA