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Empower Citrix node is missing in Empower after installation of Empower 3 - WKB29320

Article number: 29320

SYMPTOMS

  • Empower Citrix node is missing after installation of Empower 3 on Citrix client
  • Reboot does not fix the issue

ENVIRONMENT

  • Citrix server 2012 R2
  • Empower 3

CAUSE

Empower Citrix node is missing after installation of Empower.

FIX or WORKAROUND

  1. Login to Empower on the Citrix server via RDP.
  2. Go to nodes in the Empower configuration window and manually add the Citrix server as new node.

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These steps must be completed for each Citrix server.

ADDITIONAL INFORMATION

 

id29320, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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