Agilent LC Control Panel unavailable in Empower Run Sample window - WKB2873
Article number: 2873
SYMPTOMS
- Citrix shows a COM error when launching system
- While Logged into the LAC/E:
- Ping IP Address and get reply
- System is seen in DHCP
- In the Run Samples Screen, Agilent LC Control Panel is unavailable
ENVIRONMENT
- Empower 3 Enterprise
- Citrix
- Agilent 2.1 Hotfix 1
- A.01.05
CAUSE
Corrupted Driver
FIX or WORKAROUND
- Log into LAC/E as a local Administrator.
- Remove the Instrument Component software by clicking Windows Start icon > All programs > Empower Folder > Remove the Instrument Component to remove the Agilent Instrument Control Framework (ICF) Support Version 2.1 Hotfix 1 for Empower Software.
- Restart LAC/E
- Go to Control Panel > Programs and Features.
- Uninstall Agilent Instrument Control Framework.
- Uninstall Agilent Instrument Control Framework - LC Driver.
- Restart LAC/E.
- Install Agilent Instrument Control Framework (ICF) Support Version 2.1 Hotfix 1 for Empower Software.
- Restart LAC/E.
- Agilent Instrument Control Framework (ICF) Update A.01.05.
- Restart LAC/E.
- Run as usual.
ADDITIONAL INFORMATION
id2873, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP