Setup fail/instrument fail with Agilent system in Empower - WKB278156
Article number: 278156
SYMPTOMS
- Setup fail/instrument fail with Agilent system in Empower
ENVIRONMENT
- Empower 3 FR4 SR2 HF2
- Windows 10
- Agilent ICF LC Drivers A.02.18
- Agilent ICF A.02.05
- Firmware D.07.38 Agilent FC G1364F
CAUSE
The fraction collector has communication issue.
FIX or WORKAROUND
Downgrade the fraction collector firmware from D.07.38 to D.07.20.
ADDITIONAL INFORMATION