Setup fail/instrument fail with Agilent system in Empower - WKB278156
Article number: 278156
SYMPTOMS
- Setup fail/instrument fail with Agilent system in Empower
ENVIRONMENT
- Empower 3 FR4 SR2 HF2
- Windows 10
- Agilent ICF LC Drivers A.02.18
- Agilent ICF A.02.05
- Firmware D.07.38 Agilent FC G1364F
CAUSE
The fraction collector has communication issue.
FIX or WORKAROUND
Downgrade the fraction collector firmware from D.07.38 to D.07.20.
ADDITIONAL INFORMATION
id278156, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP