Communication error in Empower - WKB274697
Article number: 274697
SYMPTOMS
- Communication error
- No information about issue in logs
- Run stops at random time
ENVIRONMENT
- Empower 3
CAUSE
"Green Ethernet" settings are on for both instrument and domain network cards.
FIX or WORKAROUND
On both domain and instrument network cards, "Green Ethernet" settings should be turned off. See all settings below:
1. Allow the computer to turn off this device to save power
2. Energy-Efficient Ethernet
3. Green Ethernet
4. Idle Power Saving
5. Large Send Offload v2 (IPv4)
6. Large Send Offload v2 (IPv6)
7. TCP Checksum Offload (IPv4)
8. TCP Checksum Offload (IPv6)
9. UDP Checksum Offload (IPv4)
10. UDP Checksum Offload (IPv6)
11. WOL & Shutdown Link Speed
ADDITIONAL INFORMATION
id274697, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP