Skip to main content
Waters

Empower Analytics system usage data is not reported - WKB27252

Article number: 27252

SYMPTOMS

  • In Empower Analytics, after specifying start and end dates for system usage and total runtime by system by month, the report does not show this information
  • Logged in as an administrator 

ENVIRONMENT

  • Empower 3 Service Release 2 Hotfix 2 

CAUSE

Scan is in progress.

FIX or WORKAROUND

  1. In Empower Analytics, click on the "scan now" icon and wait for the scan to finish.

ADDITIONAL INFORMATION

Not able to find a solution? Click here to request help.