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Waters

Cannot connect to Alliance system in Empower - WKB2718

Article number: 2718

SYMPTOMS

  • IEEE units do not connect
  • Ethernet system connects without issue
  • Restart does not resolve the issue.
  • BusLAC/E status shows OK in Node Properties.

ENVIRONMENT

  • Empower 1, Empower 2, Empower 3
  • Waters Alliance HPLC
  • Alliance Separations Module 2690/2695/e2695
  • 2487 Dual Wavelength Absorbance Detector

CAUSE

Loose IEEE connection.

FIX or WORKAROUND

  1. Remove and reseat IEEE connections.
  2. Scan Node Properties.

ADDITIONAL INFORMATION

 


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