Cannot connect to Alliance system in Empower - WKB2718
Article number: 2718
SYMPTOMS
- IEEE units do not connect
- Ethernet system connects without issue
- Restart does not resolve the issue.
- BusLAC/E status shows OK in Node Properties.
ENVIRONMENT
- Empower 1, Empower 2, Empower 3
- Waters Alliance HPLC
- Alliance Separations Module 2690/2695/e2695
- 2487 Dual Wavelength Absorbance Detector
CAUSE
Loose IEEE connection.
FIX or WORKAROUND
- Remove and reseat IEEE connections.
- Scan Node Properties.
ADDITIONAL INFORMATION
id2718, 2487, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, A-10SSM, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP