Unable to communicate with QDa in Empower - WKB26669
Article number: 26669
SYMPTOMS
- No output in from the QDa Run Samples TIC trace
- QDa system does not move from one injection to the next
ENVIRONMENT
- Empower 3 Workgroup
- ACQUITY QDa Mass Detector
CAUSE
A power outage caused the QDa and Empower to start up in an incorrect manner.
FIX or WORKAROUND
- Reboot the Empower node attached to the QDa. Ensure that all Empower services have started.
- Reset the QDa EPC.
ADDITIONAL INFORMATION
id26669, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, QDA, SUP