Empower 3 FR5 Enterprise system runs very slowly - WKB261721
Article number: 261721
SYMPTOMS
- Login times approaching a minute rather than seconds
- Project backups take 10 times the typical duration
- Random crash
- Not Responding messages when creating or deleting projects or signing off reports
- Slow performance
ENVIRONMENT
- Empower 3 Feature Release 5, 3.7
CAUSE
SentinelOne Security Software
FIX or WORKAROUND
Disable the security software or configure it with exclusions for the Empower application.
ADDITIONAL INFORMATION
SentinelOne Control
Sentinel Agent v22.3.4.612
Detecting Engines Enabled:
- Reputation
- Static AI
- Static AI – Suspicious
- Behavioral AI – Executables
- Documents, Scripts
- Lateral Movement
- Anti Exploitation
- Potentially United Applications
id261721,