Empower 3.6.1 sample set aborts during overnight run - WKB257951
Article number: 257951
SYMPTOMS
- An active sample set is aborted during overnight run
- Instruments lose communication
ENVIRONMENT
- Empower 3.6.1
- CrowdStrike antivirus program
- ACQUITY instruments
CAUSE
CrowdStrike security software is interfering with proper instrument communications.
FIX or WORKAROUND
Define the proper exclusions within the CrowdStrike security software.
See WKB16341 for details.
ADDITIONAL INFORMATION