Report MFC application error when opening sign-off PDF in Empower - WKB24938
Article number: 24938
SYMPTOMS
- Report MFC application error when opening sign-off PDFs from Empower project window:
- Happens in Citrix, but does not occur directly on LAC/E
- Opening a result set in Preview Publisher launches with no issue, can view the report
- When opening Adobe PDF outside of Empower, even as an administrator, a Runtime Error occurs:
ENVIRONMENT
- Empower 3 Feature Release 3
- Enterprise
- Citrix
- Adobe PDF Reader
CAUSE
The Adobe installation is corrupted.
FIX or WORKAROUND
- Reinstall Adobe PDF reader and verify that it can be opened outside of Empower.
- Sign-off PDF should open with no issue.
ADDITIONAL INFORMATION
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