"Database connection failure" on login to Empower personal workstation - WKB24256

SYMPTOMS

• Error "database connection failure" when attempting to log in to Empower on a personal workstation

ENVIRONMENT

• Empower 3

CAUSE

The Oracle TNS listener was not started.

FIX or WORKAROUND

1. Ensure that the Oracle listener service is set to "automatic" startup type.
2. Right-click on the service and choose "start".
3. Right-click on the OracleEmpowerService and choose "restart".
4. Log in to Empower.

ADDITIONAL INFORMATION

The TNS listener has additional information in its name. This information might be "WAT10" or "Empower11g_4." Example: "OracleEmpower11g_4TNSListener". It should be the only listener listed in the services. Depending on the version, the OracleEmpowerService might say "WAT10" or "WAT7" in place of "Empower".