In Empower 3, 2414 RI Detector data can be retrieved, but 2998 PDA Detector data cannot be acquired due to the "Command received while initializing" error - WKB2425

Article number: 242541

SYMPTOMS

2414 Refractive Index Detector data can be retrieved, but 2998 Photodiode Array Detector data that is being acquired at the same time cannot be acquired
2998 data rows are saved on the "Channel" tab, but when reviewed shows "No data"
During measurement, the data in 2414 is displayed on the monitor without any problem, while the data in 2998 is displayed with a frame but no data line
While monitoring, 2998 data is also displayed in the monitor window
Creating a new instrument method from the Run Samples window does not improve the issue
Multiple "Command received while initializing" errors are logged in the Message Center

Problems with projects, instrument methods, method sets, and chromatographic systems
2998 Detector power supply fault

Create a new project, instrument method, and method set.
Check the characters used in each name.
What characters can be used in Empower 3 Japanese version? - wkb203519
How to create a new project (Video Manual)
How to create a new instrument method and method set (Video Manual; beginning at roughly 2:10)
Change the chromatographic system name.
Change the chromatographic system name if it contains invalid characters.
- Open the Configuration Manager window.
- Select the system from the tree on the left-hand side.
- Select the system you want to rename and right-click > [Offline].
- Confirm that the Online column shows [No].
- Select the system you want to rename, right-click > select Open Chromatographic System Properties.
- Change the system name and click [OK].
- Bring the chromatographic system online.
Power supply fault
There is a possibility that the 2998 is restarting automatically due to a power supply fault.
How to check the problem:
Turn on instrument power and leave the instrument on with the lamp turned off.
If the lamp turns on automatically even though you did not turn it on, it may have restarted automatically (because the 2998 starts with the lamp on).