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Waters

Getting the Waters Licensing Wizard error: "Credential cannot be verified at this time" - WKB23861

Article number: 23861

SYMPTOMS

An Empower admin can log in to Empower using the local System account, but gets an error when trying to log in to Empower through the Waters Licensing Wizard to install licenses.

ENVIRONMENT

  • Empower 3
  • Database migrated to new server with more restrictive Oracle security settings

CAUSE

The internal Oracle role or account called MILLOGIN was locked by more restrictive security settings applied to the database.

FIX or WORKAROUND

A DBA has to unlock the MILLOGIN account within Oracle and other accounts that were locked.

ADDITIONAL INFORMATION

id23861,

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