Empower crashes when opening data with "memory could not be read" /written error message - WKB235279
Article number: 235279
SYMPTOMS
- Empower crashes when opening data
- Pop up error that says -
The instruction at 0x000000006C3703FD referenced memory at 0x000000004A6C0545. The memory could not be read. Click on OK to terminate the program.
Or The instruction at referenced memory at <...> The memory could not be written.
ENVIRONMENT
- Empower 3
CAUSE
Strange characters for the Date Acquired time zone stamp indicate that the Oracle timezone files on the nodes are mismatched or the meta data is corrupted and cannot be repaired
FIX or WORKAROUND
- Make certain that the Oracle timezone files are matching on the nodes
- Rerun the injections
ADDITIONAL INFORMATION