Empower fails with "memory could not be read" error message when opening data - WKB235279
Article number: 235279
SYMPTOMS
- Empower fails when opening data
- Error message appears that says "The instruction at 0x000000006C3703FD referenced memory at 0x000000004A6C0545. The memory could not be read. Click OK to terminate the program." or "The instruction at referenced memory at <...> The memory could not be written."
ENVIRONMENT
- Empower 3
CAUSE
Strange characters for the Date Acquired time zone stamp indicate that the Oracle time zone files on the nodes are mismatched or the metadata is corrupted and cannot be repaired.
FIX or WORKAROUND
- Make certain that the Oracle time zone files on the nodes match.
- Rerun the injections.
ADDITIONAL INFORMATION