Empower WDM is not accessible, displays 500 Internal Server Error message - WKB234441

SYMPTOMS

• 500 Internal Server Error message
• Unable to log in to WDM
• Per the output of "lsnrctl status" on the database, no services are registered with the listener

ENVIRONMENT

• Empower
• WDM

CAUSE

The database is not running, or it is not registered with the listener.

FIX or WORKAROUND

1. Restart the Oracle listener (OracleEmpowerOraclexxcTNSListener).
2. Wait a maximum of 5 minutes and confirm via LSNRCTL that the database is registered with the listener.
3. If the database is not registered, restart the database service (OracleServiceWATxx).

ADDITIONAL INFORMATION