"COM Fatal" error when connecting to a node in Empower 3 - WKB231624

SYMPTOMS

• "COM Fatal" error when connecting to a node or opening Node Properties
• Error can be bypassed by closing it multiple times
• "COM Fatal" error also seen when scanning for instruments in Node Properties

ENVIRONMENT

• Empower 3
• LAC/E

CAUSE

LAC/E had 7890 configured previously. System was physically removed. Error seen when node tried to connect with system.

FIX or WORKAROUND

1. Delete INSTSRV.DAT from LAC/E.
2. Reboot LAC/E.

ADDITIONAL INFORMATION