"Communication Failure" with 2998 in Empower - WKB230216
Article number: 230216
SYMPTOMS
- 2998 communication failure in Run Samples
- Resetting 2998 does not fix the issue
- Restarting Empower and computer does not fix the issue
- Node properties shows OK? = No for 2998; for other Ethernet instruments connected in the node OK? = YES
ENVIRONMENT
- Empower Enterprise
- Citrix
- Ethernet instruments
- 2998 Photodiode Array Detector
CAUSE
Empower does not properly recognize the 2998.
FIX or WORKAROUND
- Take the chromatography system offline.
- Switch off all instruments connected to the acquisition PC or LAC/E.
- Restart the acquisition PC or LAC/E.
- After the LAC/E initializes, switch on the Ethernet instruments.
- Verify in node properties that OK? = Yes (see below)
ADDITIONAL INFORMATION
id230216, comms