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Agilent GC run stops with an instrument failure in Empower message center - WKB229054

Article number: 229054

SYMPTOMS

  • ICF Support Layer logs record as  "XX:XX:XX.XXXX: []: [[[]]]"
  • Instrument failure in message center
     

ENVIRONMENT

  • Agilent HS7697A Headspace Sampler
  • Agilent G1888 Headspace Sampler
  • Agilent ICF 3.0 and higher
  • Empower Personal
  • Empower Workgroup
  • Empower Enterprise
  • Agilent Instrument Control Framework
  • Agilent 7890 GC
  • Agilent 6890 GC

CAUSE

The GC cycle time was not set appropriately.

FIX or WORKAROUND

To prevent instrument failures, Agilent always recommends that the difference between GC cycle time and GC oven time should be about 8 minutes.

ADDITIONAL INFORMATION

 

id229054, 7890 GC, 7890 GCDET, 7890BGC, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, HS7697B, SUP

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