Agilent GC run stops with an instrument failure in Empower message center - WKB229054
Article number: 229054
SYMPTOMS
- ICF Support Layer logs record as "XX:XX:XX.XXXX: []: [[[]]]"
- Instrument failure in message center
ENVIRONMENT
- Agilent HS7697A Headspace Sampler
- Agilent G1888 Headspace Sampler
- Agilent ICF 3.0 and higher
- Empower Personal
- Empower Workgroup
- Empower Enterprise
- Agilent Instrument Control Framework
- Agilent 7890 GC
- Agilent 6890 GC
CAUSE
The GC cycle time was not set appropriately.
FIX or WORKAROUND
To prevent instrument failures, Agilent always recommends that the difference between GC cycle time and GC oven time should be about 8 minutes.
ADDITIONAL INFORMATION
id229054, 7890 GC, 7890 GCDET, 7890BGC, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, HS7697B, SUP