The project audit trail does not record information when the sample set is started in Empower - WKB22626
Article number: 22626
SYMPTOMS
- The project audit trail does not record information when the sample set is started
- The recover.log shows LAC/E is in buffering mode
ENVIRONMENT
- Empower 3
CAUSE
Some actions are not currently audit trailed e.g when a Sample set is added to the queue.
No audit entries are captured when there is a disconnect between the LAC/E and the database server.
Unnecessary buffering can result from setting the firewall timeout to a value that is not aligned with the user's workflow, such as paused injections or run times that exceed the firewall timeout.
FIX or WORKAROUND
No resolution yet. There is an enhancement request (PCS 54033) to have audit trails captured during buffering issues.
- Check the firewall timeout setting related to the LAC/E-to-database server connection and increase the timeout to a value that protects against disconnection during typical sample set pause times or injection run times.
ADDITIONAL INFORMATION
Waters Data Acquisition Buffering
CRI-246, CRI-3898 have been opened for this issue
id22626, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP