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"General Instrument Failure" error whether issue is with instrument or Empower application - WKB223379

Article number: 223379

SYMPTOMS

  • "General Instrument Failure" when switching to column switching valves
  • System connected with two columns; bypassing first column and using only second column
  • Error appears when creating new instrument method

ENVIRONMENT

  • Empower 3 
  • Alliance HPLC System

CAUSE

Unknown

FIX or WORKAROUND

None

ADDITIONAL INFORMATION

CRI-1789 was raised for this issue.

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