"Windows 10 installation has failed" on Empower 3 FR4 LAC/E - WKB221916

SYMPTOMS

• "Windows 10 installation has failed" (on Empower 3 FR4 LAC/E)

ENVIRONMENT

• Empower 3
• Empower 3 Feature Release 4

CAUSE

Attempted upgrade of LAC/E from Windows 7 to Windows 10 without removing Empower and related programs

FIX or WORKAROUND

1. Ensure that copies of Empower and driver pack exist elsewhere before uninstalling. 
2. Uninstall Empower software (see WKB1228).
3. Uninstall driver pack.
4. Upgrade to Windows 10 OS.
5. Reinstall Empower and drivers (see WKB193113).

ADDITIONAL INFORMATION