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Error "Failed to copy [EXP file]" when backing up projects in Empower - WKB220896

Article number: 220896

SYMPTOMS

  • Unable to back up projects when running in Citrix; backup successful when performed from the LAC/E
  • Error: "FAILED TO COPY C:\Users\xxxxxx\AppData\Local\Temp\41\Project Validation.EXP TO\\Client\Y$\..."

ENVIRONMENT

  • Empower 3 Enterprise

CAUSE

User is selecting a redirected network drive mapping in Citrix, instead of a specific mapped network drive.

FIX or WORKAROUND

Pick a drive that is specifically mapped (assigned a drive letter) when selecting the project backup location.

ADDITIONAL INFORMATION

 

id220896,

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