Error "Failed to copy [EXP file]" when backing up projects in Empower - WKB220896
Article number: 220896
SYMPTOMS
- Unable to back up projects when running in Citrix; backup successful when performed from the LAC/E
- Error: "FAILED TO COPY C:\Users\xxxxxx\AppData\Local\Temp\41\Project Validation.EXP TO\\Client\Y$\..."
ENVIRONMENT
- Empower 3 Enterprise
CAUSE
User is selecting a redirected network drive mapping in Citrix, instead of a specific mapped network drive.
FIX or WORKAROUND
Pick a drive that is specifically mapped (assigned a drive letter) when selecting the project backup location.
ADDITIONAL INFORMATION
id220896,