No data collected from Agilent 7890 GC in Empower 3 - WKB21408
Article number: 21408
SYMPTOMS
- System runs the method listed in the sample set, but no data is collected
- Single injection works; data is present
- No error observed in Empower
ENVIRONMENT
- Empower 3 FR1
- Agilent 7890A dual tower using back injector
- Agilent GC Driver v2.5
CAUSE
PCS# 48391
FIX or WORKAROUND
- Create a new instrument method from scratch, and enable channel 1 and channel 2.
ADDITIONAL INFORMATION
Listed in the release notes as a known issue
id21408, 7890 GC, 7890 GCDET, 7890BGC