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No data collected from Agilent 7890 GC in Empower 3 - WKB21408

Article number: 21408

SYMPTOMS

  • System runs the method listed in the sample set, but no data is collected
  • Single injection works; data is present
  • No error observed in Empower

ENVIRONMENT

  • Empower 3 FR1
  • Agilent 7890A dual tower using back injector
  • Agilent GC Driver v2.5

CAUSE

PCS# 48391

FIX or WORKAROUND

  1. Create a new instrument method from scratch, and enable channel 1 and channel 2.

ADDITIONAL INFORMATION

Listed in the release notes as a known issue

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