LACE Config 15 powered off overnight during a run. - WKB208513
SYMPTOMS
- Config 15 LACE powered off overnight
- Interrupted ongoing analysis
- Reason Code: 0x500ff
- Shutdown Type: power off
- Event 1074 and Event 109 seen together.
ENVIRONMENT
- Empower
- Config 15 LACE
CAUSE
Searching on the error (power off 0x500ff) shows this is quite common but could have a multitude of causes. In this case it is associated with a Kernel API entry and this typically indicates the power button was pressed.
If verified that no one could have pressed the button (e.g out of hours) this may indicate a faulty button.
FIX or WORKAROUND
- change the setting for "Power button action" and "Sleep button action" to "Do nothing"
ADDITIONAL INFORMATION
Event 1074 (15:00:01 03 Sep 2021)
The process C:\Windows\system32\winlogon.exe (QUAYLACE05) has initiated the power off of computer LACE05 on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: power off
Event 109 (15:00:03 03 Sep 2021)
The kernel power manager has initiated a shutdown transition.
Shutdown Reason: Kernel API
It is also suggest to:
1) Check the LACE for signs of dust clogging fans and vents.
2) Have IT power off the LACE and open it then check and re-seat all cables and connectors, including the RAM
3) Run SFC /scannow from an administrator command prompt and send us the output - see below instruction
4) Run the dism online checks - see below instruction
5) check the memory and hard drive - see below links
• >SFC /scannow
• >dism.exe /online /cleanup-image /checkhealth
• >dism.exe /online /cleanup-image /scanhealth
• >dism.exe /online /cleanup-image /restorehealth
When the process is done, Restart your computer.
• https://www.wintuts.com/Windows-Memory-Diagnostics-Tool
• https://windowsinstructed.com/run-chkdsk-windows/
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