2487, 2489, or 2998 detectors Method Differences may be incorrect when comparing wavelength values in two different versions of an instrument method - WKB208238

SYMPTOMS

• User creates the method with Waters Detectors for 2487, 2998, 2489 and edits the same method
• Method versions show different values for Wavelength

ENVIRONMENT

• Empower 3 Enterprise
• 2487 Dual-Wavelength Absorbance Detector
• 2489 UV/Vis Detector
• 2998 Photodiode Array Detector

CAUSE

This issue is present in all versions of Empower when method differences are introduced.

FIX or WORKAROUND

Method Differences is not definitive. The correct information is displayed in the Instrument Method Editor and in a report method.

ADDITIONAL INFORMATION

CRI-3450