Waters Agilent ICF support version 3.5 fails to install. - WKB206994
Article number: 206994
SYMPTOMS
- Install/upgrade to Waters Agilent ICF3.5 fails to install Agilent ICF
ENVIRONMENT
- Waters Agilent ICFv3.5
- Waters Agilent ICFv3.5.1
CAUSE
The installer requires to make a registry key called Program1 but this was already present and in use.
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Waters\Empower\Toolkit\CustomPrograms\ConfigurationManager
This is the key and value which the installer needs to create:
Program1 - "Agilent PreConfiguration" C:\Empower\Instruments\AgilentLC\PreConfigClient.exe
FIX or WORKAROUND
- Delete the existing Program1 key.
- Run the Waters Agilent ICFv3.5 install/upgrade again.
ADDITIONAL INFORMATION
In this case it was a Citrix environment but it will happen in any environment where the registry key Program1 is already in use.
NOTE: If CTC Pal drivers are installed they may not allow the Program 1 key to be created. Remove the CTC Pal drivers before attempting to install/upgrade ICF3.5 or 3.5.1.
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