In Empower, short run time observed using 2695 and 2996 - WKB20302
Article number: 20302
SYMPTOMS
- Short run time observed in sample set (for example, run time is set to 30 minutes but sample runs only to 27 minutes)
ENVIRONMENT
- Alliance HPLC System
- 2695 Separations Module
- 2996 PDA Detector
- Empower 3
CAUSE
This is a known defect (PCS 53018) where there is potential for an instrument to reset its own sampling rate, resulting in shorter run times.
FIX or WORKAROUND
None. This is a rare occurrence.
Waters recommends that chromatograms be visually inspected for anomalies, such as an actual run time differing from the expected run time.
ADDITIONAL INFORMATION
id20302, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, 2996, A-10SSM, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP