Error in Empower: Chrom open for read failed file \\Server name\Waters projects$\ Login Failure The target account name is incorrect - WKB196155
Article number: 196155
SYMPTOMS
- Unable to see chromatogram in Review; data missing
- Error message in Empower: "Chrom open for read failed file \\Server_name\Waters_projects$\Project_name\dxxxx.dat Login Failure The target account name is incorrect"
ENVIRONMENT
- Empower Enterprise
CAUSE
Windows authentication issue
FIX or WORKAROUND
- Check the Windows event viewer on the Windows domain controller.
- Try to open the share \\server_name\Waters_projects$ from an Empower client to see the Windows error and correct the issue.
ADDITIONAL INFORMATION
id196155,