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Agilent LC freezes up while equilibrating under Empower control - WKB1926

Article number: 1926

SYMPTOMS

  • When equilibrating in Empower, the Agilent LC system freezes and never progresses

ENVIRONMENT

  • Empower Enterprise
  • Agilent LC 2.1 Hotfix 1 ICF 1.04 ICF-LC Driver 1.04

CAUSE

Defect in driver

FIX or WORKAROUND

  1. Upgrade to the current version Agilent LC Driver 2.2.
  2. Completely remove the Agilent 2.1 through Windows Start Menu > All Programs > Empower Folder > Remove Instrument Component Software logged into the computer as a Local Administrator.
  3. Remove the ICF and ICF-LC Drivers through Programs and Features (Add/Remove Programs).
  4. Restart the computer.
  5. Install Agilent Driver 2.2 as a local Administrator.
  6. Restart the computer.
  7. Run as normal.

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