Cannot create a local account when Empower is configured for LDAP authentication - WKB19105

SYMPTOMS

• Cannot create a local account when Empower is configured for LDAP authentication
• The only option is to create a new LDAP user

ENVIRONMENT

• Empower 3 FR2 Enterprise 
• LDAP authentication 

CAUSE

The Empower user is not a local user, only configured via LDAP. As a result, there is not an option to create a local account.

FIX or WORKAROUND

• Log in as a local user and create a new user (see KCS 13044). There will be two options: local user and LDAP user.
• Or, change the authentication in the system policies tab to Local Authentication. Save those settings, and then create a new user. When the system policies need to be changed back to LDAP authentication, the user may be prompted to log in as a local user to change the policy. 
• Or, it is reported that, in the "Configure the System" window, you can create a user from File menu > New > User—instead of navigating to the "users" menu in the left-hand tree.

ADDITIONAL INFORMATION