In Empower, Analytics shows incorrect total number of injections - WKB17066
Article number: 17066
SYMPTOMS
- Incorrect total number of injections in Analytics
ENVIRONMENT
- Empower 3
- Analytics
CAUSE
This is a known defect, PCS 53717. When the regional date settings are D/MM/YY or DD/MMM/YYYY, the analytics by month are calculated incorrectly.
FIX or WORKAROUND
Change regional date settings, or upgrade to Empower 3 FR4, where PCS has been fixed to work for all date formats.
ADDITIONAL INFORMATION
See the attached link for further details of PCS 53717.
http://www.waters.com/waters/support.htm?lid=53717&type=DFCT
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