Data missing in Review - WKB16285

SYMPTOMS

• "Data missing" message in Review
• Error message in Recover.log file: "Unable to connect to Waters Service on node 10.93.115.17 because Access is denied"
• LAC/E is in buffering mode

ENVIRONMENT

• Empower

CAUSE

A "Trust Relationship" error is seen on login. This can occur if a computer remains unconnected to the domain for a period of time.

FIX or WORKAROUND

1. Remove the LAC/E from the domain and then rejoin.
2. Remove the LAC/E again from the domain.
3. Rename the LAC/E (from xxxx-EMLACE03 to xxxx-EMLACE-03, for example) and rejoin.
4. Create the chromatographic system on the new node.

Everything should now work as expected.

ADDITIONAL INFORMATION