Skip to main content
Waters

Data missing in Review - WKB16285

Article number: 16285

SYMPTOMS

  • "Data missing" message in Review
  • Error message in Recover.log file: "Unable to connect to Waters Service on node 10.93.115.17 because Access is denied"
  • LAC/E is in buffering mode

ENVIRONMENT

  • Empower

CAUSE

A "Trust Relationship" error is seen on login. This can occur if a computer remains unconnected to the domain for a period of time.

FIX or WORKAROUND

  1. Remove the LAC/E from the domain and then rejoin.
  2. Remove the LAC/E again from the domain.
  3. Rename the LAC/E (from xxxx-EMLACE03 to xxxx-EMLACE-03, for example) and rejoin.
  4. Create the chromatographic system on the new node.

Everything should now work as expected.

ADDITIONAL INFORMATION

Not able to find a solution? Click here to request help.