Errors "W2996@6; Set up failed" and "Instrument failure" appear when trying to make an injection in Empower - WKB15897
Article number: 15897
SYMPTOMS
- One/Two errors appear when trying to make an injection: "Instrument Failure" and/or "W2996@6; Set up failed"
- No leak between Injector and Detector
- Detector LEDs are both green
- Calibration failures observed in message center earlier in the day
ENVIRONMENT
- Empower 3 Personal
- 2996 Photodiode Array Detector
- 2998 Photodiode Array Detector
CAUSE
Possibly air bubble in the flow cell during initial reboot
FIX or WORKAROUND
Flush flow cell with methanol, and then reboot.
ADDITIONAL INFORMATION
id15897, 2996, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP