Skip to main content
Waters

Errors "W2996@6; Set up failed" and "Instrument failure" appear when trying to make an injection in Empower - WKB15897

Article number: 15897

SYMPTOMS

  • One/Two errors appear when trying to make an injection:  "Instrument Failure" and/or "W2996@6; Set up failed"
  • No leak between Injector and Detector
  • Detector LEDs are both green
  • Calibration failures observed in message center earlier in the day

ENVIRONMENT

  • Empower 3 Personal
  • 2996 Photodiode Array Detector
  • 2998 Photodiode Array Detector

CAUSE

Possibly air bubble in the flow cell during initial reboot

FIX or WORKAROUND

Flush flow cell with methanol, and then reboot.

ADDITIONAL INFORMATION

id15897, 2996, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

Not able to find a solution? Click here to request help.