ACQUITYServer.exe crashes with SQD and Empower when running samples - WKB14906

SYMPTOMS

• Error: ACQUITYQCServer.exe crashes when instrument method is loaded in Empower run samples
• Message in Windows event log: "Faulting application name: ACQUITYSQServer.exe version: 1.42.1478.1
  time stamp: 0x5633a0ec
  Faulting module name: KERNELBASE.dll
  version: 6.1.7601.19045
  time stamp: 0x56258f05
  Exception code: 0xc015000f
  Fault offset: 0x0000c42d
  Faulting process id: 0xbc4
  Faulting application start time: 0x01d3021f2d5fb41f
  Faulting application path:
  C:\Empower\Instruments\Bin\ACQUITYSQServer.exe
  Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
  Report Id: 0f1f8085-6e26-11e7-ba76-842b2baff02b
• Reboot of EPC via telnet does not resolve issue

ENVIRONMENT

• SQD
• Empower 3 Feature Release 2
• Empower Instrument Control Software Version 1.42 for SQ, TQ, and 3100 mass detectors

CAUSE

Windows Defender services

FIX or WORKAROUND

Disable Windows Defender services.

ADDITIONAL INFORMATION