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ACQUITYServer.exe crashes with SQD and Empower when running samples - WKB14906

Article number: 14906

SYMPTOMS

  • Error: ACQUITYQCServer.exe crashes when instrument method is loaded in Empower run samples
  • Message in Windows event log: "Faulting application name: ACQUITYSQServer.exe version: 1.42.1478.1
    time stamp: 0x5633a0ec
    Faulting module name: KERNELBASE.dll
    version: 6.1.7601.19045
    time stamp: 0x56258f05
    Exception code: 0xc015000f
    Fault offset: 0x0000c42d
    Faulting process id: 0xbc4
    Faulting application start time: 0x01d3021f2d5fb41f
    Faulting application path:
    C:\Empower\Instruments\Bin\ACQUITYSQServer.exe
    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
    Report Id: 0f1f8085-6e26-11e7-ba76-842b2baff02b
  • Reboot of EPC via telnet does not resolve issue

 

 

 

ENVIRONMENT

  • SQD
  • Empower 3 Feature Release 2
  • Empower Instrument Control Software Version 1.42 for SQ, TQ, and 3100 mass detectors

CAUSE

Windows Defender services

FIX or WORKAROUND

Disable Windows Defender services.

ADDITIONAL INFORMATION

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