During an Empower upgrade, a window appears requiring the user to enter an Oracle Sys Account username and password - WKB14390
Article number: 14390
SYMPTOMS
- During an Empower upgrade, a window appears requiring the user to enter an Oracle Sys Account username and password
ENVIRONMENT
- Empower 3 Feature Release 2 (upgrading to Feature Release 3)
CAUSE
The OracleserviceEMPOWER service is stopped.
FIX or WORKAROUND
- Go to Control Panel > Administrative Tools > Service.
- Scroll down and right-click on OracleserviceEMPOWER.
- Right-click this service and select Start.
- Restart the upgrade process.
ADDITIONAL INFORMATION
id14390, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP