Agilent 6890 Empower 3 SR2 error: Can only run dual tower enabled method in dual tower mode - WKB1430

SYMPTOMS

• When attempting to load a method on a GC, the user encounters the error message "Can only run dual tower enabled method in dual tower mode".

ENVIRONMENT

• Empower 3 SR2 and later
• Agilent 6890 GC with single tower ALS

CAUSE

• Beginning with Empower 2 FR5, the F:/B: prefix to vial numbers was required because of added supported for dual tower mode without dual towers installed.
   
• With the release of Empower 3 SR2, there was another change. The F:/B: prefix are only required if two towers are installed. Otherwise, you only need vial number.

FIX or WORKAROUND

• Add a second tower or alter the sample sets to use the correct vial syntax.
• It is necessary to create new methods. Existing methods cannot be modified.

ADDITIONAL INFORMATION

See Designating vial numbers for 6890 GC samples (PCS54498)