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6890 does not communicate in Empower - WKB12726

Article number: 12726

SYMPTOMS

  • 6890 does not communicate in Empower
  • 6890 is set up correctly in the serial ports tab of the node properties
  • Power cycling the GC and LAC/E in the correct order does not resolve the issue

ENVIRONMENT

  • 6890 GC
  • Empower
  • Client Server

CAUSE

The baud rate and end of command are set incorrectly on the 6890.

FIX or WORKAROUND

  1. Change the baud rate for the 6890 to 19200 and "end of command" to be CR (carriage return) instead of LF.
  2. Reboot GC.
  3. Continue as normal.

ADDITIONAL INFORMATION

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