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Run does not proceed to the next injection with Agilent ALS, Pump and e-SAT/IN - WKB10864

Article number: 10864

SYMPTOMS

  • First injection begins, however, it does not end (does not proceed to the next injection)  
  • At the end of the run, system continues to show that it is acquiring for 10 minutes then an Instrument failure message appears

ENVIRONMENT

  • Empower 3 Enterprise SR2 HF1
  • Agilent ICF Support v2.2 with ICF A.02.03 DU2
  • Chromatographic System:
    • Agilent 1100 ALS (controlled by Empower)
    • Agilent 1100 Pump (controlled by Empower)
    • e-SAT/IN (controlled by Empower)
    • Dionex ICS 2000 integrated IC (controlled by Chromeleon)
  • Remote start cable connected from Agilent pump to Dionex IC
  • Inject start cable connected from Dionex IC to e-SAT/IN

CAUSE

  • Suspect intermittent start signal to Dionex IC (and thereby, to the e-SAT/IN) 

FIX or WORKAROUND

  1. Reconfigure the system so that the start/stop signal is coming from the Agilent autosampler to the e-SAT/IN.
  2. Enable an auxiliary channel on the Agilent pump in the instrument method (auxilliary channel will ensure that the run ends).

ADDITIONAL INFORMATION

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