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Waters

Empower 3 error message: 'Starting analysis aborted via CAN' (PCS 55779) - WKB10668

Article number: 10668

SYMPTOMS

  • The error message "Starting analysis aborted via CAN" appears in the Message Center.
  • The message is often accompanied by other abort, instrument failure, or missing vial error messages.

ENVIRONMENT

  • Empower 3
  • Systems with Agilent components

CAUSE

This message is often displayed when one of the system components is not ready, for example when the thermostat is trying to reach operating temperature. This is a generic error message and can be attributed to multiple casues.

FIX or WORKAROUND

The resolution is unknown due to the generic nature of the message.

  1. Verify that the ICS and firmware are current.
  2. Restart the LAC/E32.

ADDITIONAL INFORMATION

An enhancement request (PCS52585) requesting a more specific error message has been opened. The request is posted on the Waters website.

http://www.waters.com/waters/support...2585&type=SUGG

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