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Empower 3 does not see the 2707 Autosampler - WKB10049

Article number: 10049

SYMPTOMS

  • 2707 does not show in the node properties
  • DHCP shows the IP address but no model
  • Unable to see the 2707 using the firmware loader
  • 2707 responds to a ping

ENVIRONMENT

  • 2707 Autosampler
  • Empower 3 FR3
  • 2707 ICS v1.20
  • 2707 Firmware 1.15

CAUSE

2707 Autosampler firmware was higher than the one that comes with the ICS loaded

FIX or WORKAROUND

  1. Upgrade 2707 ICS to the current version v1.30

ADDITIONAL INFORMATION

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